Ameren
Reviews and Complaints
Ameren - Electricity Rate Review from Washington, Missouri
So yet again this pathetic company wants to raise our rates! It will never be enough!
These sorry state so called law makers will allow it, grab your ankles people...cause they're gonna do to us again!!
Ameren - Monthly Billing Review
Collection/payements
$20.06 Charge for not using service.
Ameren - Delivery Address Review
Review
Ameren make me pay ex roommate bill
My roommate recently just up and moved out one day while I was at work. When I called to have services put in my name they told me only way they would is if I paid the bill for ex roommate.
How can they MAKE me pay a bill on someone else's acct? Isn't it illegal or unlawful for them to demand me to pay someone else's bill. I'm sick of companies thinkn they can do whatever to whom ever.
Their as the *** *** government system we have in office these days. It's unjust and ameren should be charged for this
Being screwed around
Ameren estimate there bills
Ameren UE sucks they etemate there bills and get you for as much as they can. My fist bill with them was 148 dollars but air was broke so expected.
Next bill was 168 just thought we used a lot of power 3rd bill 148 and we stopped using almost everything. They said you didn't use as much but you saved 10 dollars. I stopped using dish washer leaving air off almost every day just to see the difference and it was 10 dollars.
There is know way that it could be that much I have asked people around us how much they pay on average and its around 80 dollars. I beleave they are trying ttotake people s money for nothing
No help for the needy!!
Payment options suck!
I wanted to make this a separate entry, for a second incident, but related to the last event.
I was luckily able to get help with the $611 I owed Ameren to get my power back on, but when I tried to pay them, my only options were 1) online payment (which was immediate, and free), 2) mailed in check (which took several days to process), and 3) Western Union (which costs $1).
Usually I pay my bill online, so I had experience with this, but this payment had to come from a different account, so I entered in the account information, paid the bill, and they turned my power back on. A week later, I got an email that it didn't go through. So I went through the process again, only this time more carefully, figuring that I typed it in wrong last time.
A week later, I got the email again. So I went to the bank, and they told me that I had to put 01 in front of my account number anytime I set up anything blahblah, thanks for telling me before now... okay. So I go online to try this again, and it says "You are no longer able to make online payments. Please call for more information."
Turns out, if the bank rejects the payments twice, you get banned from using online payment for a YEAR!!! I am no only able to pay by card or CASH!!! And if I don't pay them cash, my only option is through western union!
It's only a dollar extra every month, fine, whatever, but seriously! They couldn't make life any harder!! I can't believe that I am FORCED to use the company, with NO other option available to me!!
Less helpful than Comcast!
Liable for previous owners bill
I recently purchased a piece of property and while fixing it up to move i discovered the previous owners bill was past due by 1000 dollars i called ameren ue to get it switched into my name and they told me i was still liable for it because i owned the property now even though i didnt own the property when bill was incurred. they then shut my electricity off in the middle of winter forcing me to leave my house and live in a hotel with my kids until i pay for the other persons bill. i even called the attorney general and they are all saying im responsible for this other persons bill.
AmerenUE a Joke!
Okay, sometimes the consumer DOES cause the initial problems. My electric bill was huge; no matter what we did it was more than I could afford to pay monthly.
I called a few weeks ago to make sure that I was not in jeopardy of disconnect while I worked on taking money from my thrift savings to pay the amount and my child not suffer from the heat. I was told that we weren't in jeopardy of disconnect and our account was fine. This morning, my power was off. In shock, I called in and complained.
They carried the typical apology and stated that I would not be guaranteed reconnection. I asked for a supervisor and was told 'they were in a meeting.' Okay. I used my emergency credit card and paid the balance and called back. Again, no reconnection guaranteed today.
I asked for a supervisor but again they weren't available. I hung up and called again. With a total of 99 minutes I got "LaKia" the callback supervisor who said that since I was early, I COULD get reconnected but they can't give a guarantee because of other reconnections and disconnects. My thing is, I got no notification of disconnect until they disconnected me.
They claimed to have sent letters but I got none! I got no calls, no letters but disconnected! Lately the heat has sat in the upper 90's to 100's. Fans don't cut it and budget billing is a joke!
What is this world coming to that they'd charge so much for electricity and then make you hold for no help? I've never been disconnected before and this will be the last ever but DANG, where's the help?
Ameren of Illinois
Ameren disconnected my service on the 14th because they say the didn't see my payment that was made on the 13th. I have a proof of payment transmission from my bank showing the money was in their account and they had access to this money.
I offered to fax it to them but they said they didn't want it they wanted 332 dollars instead. Yet they say that they didn't see an electronic transfer on their account it. They are charging me a 332 dollar fee for disconnecting my service even though I had made payment . I have complaints with the BBB and the Il commerce commission.
If had a way to post the transmission on here I would. Thier disconnection notice clearly states "payment made on or before the 13th". My payment was made on the 13th. No where on their disconnection notice does it say "when our employees decided to stop walking around with their thumbs up their anuses, gossiping drinking coffee and decide to check the accounts scheduled for disconnection after lunch or whenever they get around to it!".
This is clearly deviant and underhanded business practices.
They had their money now they want 332 dollar more. I think It should be investigated how much money this company makes swindling customers with BS like what they have done to me.
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We live in Metamora, IL and have received multiple phone calls from a company that says we'd still pay through Ameren if we take their reduced rate program. Said we are heavy users but we aren't.
We've received a call from 618-666-**** on April 9,April 13,April 14, and 2 calls April 17 (today). We're getting tired of this. I had asked the person who called to send the info to us in the mail. Then he wanted some questions answered.
I'm not going to answer questions on the phone so then I asked him "How do I know if you are who you say you are?" Silence. Now we keep receiving
the calls on dates above. I did speak to a live person..it was not an automatic message. PLEASE stop these calls.
I am on the 'do not call' list,too.
We want these calls STOPPED IMMEDIATELY. Tired of running to the phone for the same people.
I work in the call center *** and i know ameren rates and other suppliers and cities rates and they are not high even if they raised. This is all public knowledge.
Look at your bill. IIt'sall public knowledge.
Switch your supplier and then tell me what is hi. Lol
I think they are giving people that work for them more money to reply lies lol