Anonymous
map-marker Naperville, Illinois

A Than You!

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During the last few days of storms, damage, and extensive outages Ameren has been wonderful! With constant updates and the brave incredible workers we are getting power back! Thank you so much!
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User's recommendation: To use Ameren

Susan C Rfo

Need to put service in my name

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Ameren - Need to put service in my name
Got my service in my name but cant get the website to take my info for a waiver for the deposit the lady who helped me did an excellent job and spoke clearly and helped me very much.
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Loss:
$100

Preferred solution: Get my deposit waivered

User's recommendation: Yes I would recommend

Jazzmin Mcb

No power on South Cottonwood Road day day 2

We need our power Please help the rural community We assumed that we would up and running by yesterday! Please show up today. Our food is wasting, we cant wash the dirty dishes. There is a an elderly man living here. Please help us 2101 South Cottonwood Road Urbana!
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Pros:
  • Ameren
Cons:
  • No service

Preferred solution: Deliver product or service ordered

Lalani Mmq
map-marker Chicago, Illinois

Power outage

Tree has fallen and knocked a powerline to the ground. Assuming it is a live wire, an extremely dangerous.
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Anonymous
map-marker Chicago, Illinois

No power

No power since Friday June 30,2023 my food had gone bad and Im trying to see if you guys can help with food
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Meilani Hrv

Fraud account in my name

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Dont know but sent to collection and I never lived there. Im concerned about the collection. That Im not responsible for. Or shouldnt be.
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Cons:
  • Identity fraud

Preferred solution: Apology

User's recommendation: Customer service was amazing

Randall F Gcc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to make a payment agreement on my electric...

I need to make a payment agreement on my electric bill my account number is 283171**** my name is randy fisher I live at {{Redacted}} how can I talk to an assistant about setting up a payment for this coming Friday so I don't get my electricity turned off I have children and have no money until then to pay think you
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Lujean Lbk

Called customer service

I call the customer service 1-80*-***-**** for an hour and a half and it kept saying that the line was no longer working
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Parnell Cnx

Solar connect

Phone agent was very knowledgeable. She pointed that I needed to call the installer for their final inspection. After that was complete to email renewables illinois@***.com Wonderfully polite and knowledgeable. Sarah was great.
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Pros:
  • Let me connect to solar
Cons:
  • Gas prices

Preferred solution: Covered. No apology needed.

User's recommendation: Call

Nazareth Tsv

Slow response.

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A ridiculous gauntlet of information entry required, including email address, before you get to a real person as this was a potentially dangerous situation as sagging lines were shorting out against each other in high winds.
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Lonyienne H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges on my bill

Ameren is charging me $1059.27 for one month. You cannot make me believe I used enough electricity for 3 households. This is highway robbery and I CANNOT PAY THIS HIGH OF A BILL. How are they getting away with this. I have breathing equipment I use 4 times a day. Without power I can't use my equipment. Please do something about this.
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Loss:
$1000
Cons:
  • Charge for more then you use

Preferred solution: Price reduction

User's recommendation: Look fo power some where else.

Anonymous
map-marker Saint Louis, Missouri

Dangerous power line

The problem still has not been solved. Weve been called on three times by Ameren representatives. Each time we were told the problem would be addressed. Nothing has been done.
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Taurus Hdx
map-marker Saint Louis, Missouri

No power

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I call snd they ask whats wrong I told them no power And the recording said OK thank you have a nice day I want to know why I dont have no power and when I am going to be getting power its very cold in our home and we are already sick with a bad cold please someone let me know whats going on
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Anonymous
map-marker Saint Louis, Missouri

Dangerous power line

A power line is sparking against a tree.There are already burn marks on the tree. I've called three times and each time was assured someone would contact me. No one has responded. I'm worried that there will be a fire.
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Anonymous
map-marker Arnold, Missouri

Bad Communication all the way around

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Apparently they have sent flyers out in the mail stating that they would be installing smart meters in our area. However, they do not tell you when someone will be there to do it.

A young man showed up today to install, and told me that if I elect not to have it installed that I would be charged $40.00 a month for someone to come out and read the meter. I haven't seen a meter reader out here in years, so that's a crock. Anyway, he went ahead and installed it but neglected to let us know that the power to the house would be cut for a bit. Had I know that I would have properly powered down my computer ( I work from home).

Long story short it took about 45 minutes to get my system back up and running. Thanks Ameren for a job well done NOT!!!

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User's recommendation: Don't let them on your property