Contact Ameren Customer Service
Ameren Phone Numbers and Emails
Toll-Free Number:
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(800) 755-5000Illinois
Customer Service:
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(800) 552-7583Missouri
Media:
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(314) 554-3502
Ameren Emails:
Contact Information
Ameren Website:
Ameren Help Center:
Corporate Office Address:
How Good is Ameren's Customer Service?
They need better info on restoration time and be precise.
We were told someone would come to our home in an hour. no one came.
We called two days later. Someone listened to our concern and never called back.
She was polite and kind wentl to the problem right away
Very pleased with the experience
I couldn’t reach anyone. I haven’t gotten an answer to my problem
Summary of Ameren Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ameren?
Payments and Charges Question:
- “Billing”
- “Bill”
- “Payment”
Staff Question:
- “Start service”
- “My service just went out”
- “Stop service”
Request for Information Question:
- “Talk to a representative”
- “Need assistance with AC”
- “Check on bill”
Product/ Service Question:
- “Connect service at 3000 South Ward Ave Caruthersville MO 63830”
- “Disconnect”
- “Solar connect”
Account Question:
- “Set up new account”
- “Update accounty”
- “I have a $165.00 credit on my account Where did it come from? I did not make a payment”
Activation/ Cancellation Question:
- “Cancel service”
- “To cancel an account”
- “Cancel”
Shipping and Delivery Question:
- “Can't get the Ameren Illinois. Com to take my info to see if I qualify for a waiver for my deposit”
- “Didn't get my thermostat!”
Return/ Replace Question:
- “To see if meter has been replaced”
Other Question:
- “To make paynent arrangments”
- “Outrage”
- “Electric off”
About
Ameren was created December 31, 1997 by the merger of Missouri's Union Electric Company and the neighboring Central Illinois Public Service Company. Currently it is a holding company for several power companies and energy companies. The main products of Ameren are Electricity (16,900 megawatts) and Natural Gas. Ameren is based in St. Louis, Missouri serving 2.4 million electric and 900,000 natural gas customers across 64,000 sq. mi. Ameren subsidiary owns Bagnell Dam on the Osage River, which forms the Lake of the Ozarks. Ameren Missouri is responsible for managing water levels on the lake according to federal regulations. The key people of the company are Thomas Voss, Chairman, CEO, & President; Greg Nelson, Senior VP and General Counsel.
Ameren is ranked 276 out of 1388 in Utility category
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