Ameren Phone Numbers and Emails

Toll-Free Number:

  • (800) 755-5000
    Illinois
Send Message

Customer Service:

  • (800) 552-7583
    Missouri

Media:

  • (314) 554-3502

Ameren Emails:

Investors/ Franchising
Technical Support
Website Issues
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How to Contact?

Most Popular Number:

(800) 755-5000
Illinois
Total calls: 489 Issues resolved: 40 Last call: Mar 28, 2024

What Is the Ameren Customer Service Phone Number?

Ameren Illinois customer service has different phone numbers for its customers to resolve their queries through phone calls. Users can submit inquiries at the toll-free Ameren customer service number 1-800-755-5000. This Ameren number is specific to the customers in Illinois. For customers from Missouri, it’s best to call Ameren by dialing the state’s customer service number, 1-800-552-7583. To get information about media, use the Ameren customer service number 1-314-554-3502. So, no matter your concerns, call Ameren Illinois or contact the Missouri customer care team.

What Are Ameren Business Hours?

Customers can reap the maximum benefits of Ameren customer service by contacting the support team during the company’s business hours. Ameren customer hours are different in Illinois and Missouri. It’s best to call the Ameren Illinois customer service team between 7:00 AM and 7:00 PM CDT, Monday through Friday. For business account phone numbers, Ameren customer service hours are between 7:00 AM and 5:30 PM CDT, Monday through Friday. For customers in Missouri, contact Ameren number from Monday to Friday between 7:00 AM and 10:00 PM CDT and Saturday and Sunday from 8:00 AM to 4:00 PM CDT. If you have an urgent message outside business hours, contact the toll-free Ameren emergency number or leave a message. Any notification received outside of business hours will be responded to when the company returns online.

What Is the Ameren Corporate Office Address?

Customers can get quick responses from the customer services bestowed by Ameren via different phone numbers. However, another way to reach the support team is by visiting them at the Ameren address. The company's corporate office address is Ameren One Ameren Plaza, 1901 Chouteau Avenue, Saint Louis, Missouri 63103, United States. The support team strives to resolve your queries via call or email. But if the concern is challenging, this is the address you should visit. You can also use this address to mail your problems or documents that the company requests.

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Contact Information

Ameren Website:

Ameren Help Center:

Corporate Office Address:

Ameren
One Ameren Plaza, 1901 Chouteau Avenue
Saint Louis, Missouri 63103
United States

Ameren Rating Based on 183 Reviews

Rating details

1.5
more details
Customer service
Website
Price Affordability
Product or Service Quality

Rating stats

Rating trend

How Good is Ameren's Customer Service?

Maryan Owq
Maryan Owq
Feels Satisfied | Nov 21, 2023

Excellent

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Patty S Ncu
Patty S Ncu
Feels Disappointed | Jul 15, 2023

They need better info on restoration time and be precise.

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Leif J
Leif J
Feels Disappointed | Apr 03, 2023

We were told someone would come to our home in an hour. no one came.
We called two days later. Someone listened to our concern and never called back.

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Freeman Thu
Freeman Thu
Feels Satisfied | Apr 03, 2023

She was polite and kind wentl to the problem right away

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Laverne Sri
Laverne Sri
Feels Satisfied | Mar 07, 2023

Very pleased with the experience

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Andrienne Vih
Andrienne Vih
Feels Disappointed | Nov 08, 2022

I couldn’t reach anyone. I haven’t gotten an answer to my problem

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Summary of Ameren Customer Service Calls

851 TOTAL
CALLS
04:55 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ameren?

Payments and Charges Question:

  • “Bill”
  • “To see if I owe a past bill?”
  • “Pay bill”

Staff Question:

  • “Want to start service”
  • “NewService”
  • “Start service”

Request for Information Question:

  • “Question about my electric bill”
  • “To see how much my bill is this month”
  • “I need to know my account number”

Account Question:

  • “Account has my name on it but I never authorized, gave my information, or even spoke with a representative.”
  • “My account number to pay my bill”
  • “Check balance”

Product/ Service Question:

  • “Damaged pole”
  • “To disconnect service”
  • “Connect service at 3000 South Ward Ave Caruthersville MO 63830”

Activation/ Cancellation Question:

  • “Cancel service”
  • “To cancel an account”
  • “Cancel”

Cards Question:

  • “Something's wrong with my card”
  • “I paid my of 80.00 with my UHC card and I got a message saying they had a shut off notice”

Return/ Replace Question:

  • “Fireplaces”
  • “To see if meter has been replaced”

Shipping and Delivery Question:

  • “Can't get the Ameren Illinois. Com to take my info to see if I qualify for a waiver for my deposit”
  • “Didn't get my thermostat!”

Other Question:

  • “Moving”
  • “Power outage”
  • “No electricity”

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