Contact Ameren Customer Service
Ameren Phone Numbers and Emails
Toll-Free Number:
-
(800) 755-5000Illinois
Customer Service:
-
(800) 552-7583Missouri
Media:
-
(314) 554-3502
Ameren Emails:
Investors/ Franchising
Technical Support
Website Issues
Contact Information
Ameren Website:
Ameren Help Center:
Corporate Office Address:
Ameren
One Ameren Plaza, 1901 Chouteau Avenue
Saint Louis,
Missouri
63103
United States
How Good is Ameren's Customer Service?
Summary of Ameren Customer Service Calls
851
TOTAL
CALLS
CALLS
04:55
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ameren?
Payments and Charges Question:
- “Bill”
- “To see if I owe a past bill?”
- “Pay bill”
Staff Question:
- “Want to start service”
- “NewService”
- “Start service”
Request for Information Question:
- “Question about my electric bill”
- “To see how much my bill is this month”
- “I need to know my account number”
Account Question:
- “Account has my name on it but I never authorized, gave my information, or even spoke with a representative.”
- “My account number to pay my bill”
- “Check balance”
Product/ Service Question:
- “Damaged pole”
- “To disconnect service”
- “Connect service at 3000 South Ward Ave Caruthersville MO 63830”
Activation/ Cancellation Question:
- “Cancel service”
- “To cancel an account”
- “Cancel”
Cards Question:
- “Something's wrong with my card”
- “I paid my of 80.00 with my UHC card and I got a message saying they had a shut off notice”
Return/ Replace Question:
- “Fireplaces”
- “To see if meter has been replaced”
Shipping and Delivery Question:
- “Can't get the Ameren Illinois. Com to take my info to see if I qualify for a waiver for my deposit”
- “Didn't get my thermostat!”
Other Question:
- “Moving”
- “Power outage”
- “No electricity”
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Ameren