Review about Ameren Billing Department from Lincoln, Illinois

36 of 65 Ameren reviews

I am absolutely livid at the horrible service at Ameren Illinois.I called on Saturday (a day ahead of time from when my payment was due) to make a payment, and the woman told me they don't give out customer account numbers on those days.

Absolutely ridiculous. Saturday's are a business day and the day a majority of people will be paying bills. They are also closed Sundays (the day my bill was due) so I couldn't make a payment on that day, so when I was FORCED to pay it a day late, I call to pay it Monday and was on hold for over TWO HOURS.

It is absolutely insane that it should take that long and that they did nothing to help me Saturday.Considering other options than Ameren for service.

This review is a subjective opinion of a user.
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Product or Service Quality
Diversity of Products or Services
Price Affordability

Reason of review:
Problems with payment
Product or service
Ameren Billing Department
Review category
Utility
review #669458

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