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Ameren - Dishonest and Unprofessional

Called Ameren as we were triple billed in the same month. Balance was paid in advance, in full, with confirmation. Cust No-Service rep was rude and nasty, talking down to me as if I had no clue how usage is billed after 35 years of paying electric bills. Meanwhile, she was unable to explain the billing errors, claiming I owe 4x more than average because of cooler temps. .
1.0
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#1401529
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My electric bill was almost $500 for June and July months, then $400 for August, and almost $400 for September and October. My temperature at my house is always set to 79 during the day and 75 at night. My kids and I were hot during the day, but still my bill was a...
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1.5
#1391666
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Transaction Date: 10/19/2018 Financial Loss: Yes; Sales Method: Phone Call; Payment Method: Debit; Amt Paid: 1460.00 Contract Signed: No Brief description of complaint: Authorized $146.00 for monthly payment. They took $1,460.00 . They promised me a refund check that...
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Anonymous
Anonymous

Typical Ameren...

1.0
#1391444
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Ameren - HORRIBLE

PAID RECONNET FEE THE SAME DAY AND WAS TOLD MY SERVICE WILL BE ON...WELL MY SERVICE WAS RESTORED THE NEXT DAY...AMEREN COULD'VE SENT A TECH OUT THE SAME DAY BUT NO IT WASNT A PRIORITY SO ME AND MY BABY SPENT THE NIGHT IN A COLD DARK HOUSE LIGHTING CANDLES
1.0
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Website
#1382725
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Ameren - Horrific

I want to be contacted by someone other than operators
1.0
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Website
#1376064
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I had active service at another residence. And Ameren told me before I could transfer services to my new address I had to accept responsibility of a bill . At the new address of the owner because I knew him. The bill was over 4 thousand . I only owed Ameren 143 00.i...
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Anonymous
Anonymous

You need more help than we can give. How about contacting the State Utility Commission?

1.0
#1376059
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Ameren - Deposit after disconnection

It’s ridiculous to even be charged a deposit for a disconnection when the disconnection should be enough. To even be charged more all b/c you could not afford a bill is ridiculous. Their rates are ridiculous and they charge more in the summer. They are really ridiculous and their staff is trash.
1.0
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Website
#1373239
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I have a disconnection notice and is due for disconnect on a Thursday, so I called to see if I can pay for it the next day at 11am, since they won't be disconnecting until that Friday anyway. Stupid right, what's 2 hours. They are greedy and I wish it was another...
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#1371476
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Ameren - What the *** is up with these electric bills??????
My mother is 62 yrs old, and disabled. With health and heart problems. And she only gets so much for disability. My mother every month is paying almost $400 to $900 dollars for an electric bill, and if you God forbid you had to get assistance with your electric bill...
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1.0
I didn't like
  • Way customer service is rude and cuts you off
#1371180
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Ameren ue monopoly pieces of shot no compitition ,nothing an

gave them $1,000 and they took $300 and they said it was because I was disconnected for a few hours 2 years ago so they just stole $300 from me and there's nothing I can do about it apparently because I was disconnected for a few hours 2 years ago they say they can do it
1.0
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Value for money
Website
#1365618
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