Ameren
Ameren Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ameren has 1.5 star rating based on 184 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Ameren to a friend or colleague.
- Rating Distribution
Pros: Too expensive, There are no pros, Hearing the name gives me nightmares.
Cons: Ameren, Billing issues, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ameren has 1.5 star rating based on 184 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Ameren to a friend or colleague.
- Rating Distribution
Pros: Too expensive, There are no pros, Hearing the name gives me nightmares.
Cons: Ameren, Billing issues, Customer service.Recent recommendations regarding this business are as follows: "Call every DAY.", "Don’t even live In Illinois", "Move", "Great service", "Post number on website that’s easy to find not buried in a link".
Most users want Ameren to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ameren Reviews
"They have the worst customer service in the State of Missouri! Tell you nothing but lies."
Outage os ridiculous. No information. Just have to sit here in 100 degree heat. 28 hrs now ans that won't tell you nothing. I'm in ofallon mo. Not one ameren...
Overland, Missouri
Street light out
The light is off and this is my second time calling about this light... I can't move good cause of my cancer...call
User's recommendation: Call every DAY...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Cannot get out of Peaktime Savings Program
Company fixed the issue and I have been provided with apology. Finally got off their control of my thermostat took bbb compliant
I have contacted Ameren to opt out of peak time savings. They claim that I am not enrolled, but the thermostat suggests otherwise.
According to Cassidy from the Rebate Department, there are no supervisors available to speak with. She hangs up, and when you call back, she transfers you to the incorrect department. Other representatives are unsure who I need to communicate with.
As a result, my employees are stuck adjusting the thermostat every hour or so. There is no option to unenroll online.
- You get electricity
- Horrible customer service
Preferred solution: I would like to not be in peak time savings
Chicago, Illinois
Did great
Email should be optional. Direct message or text. More options should be available through the web site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
TOO EXPENSIVE!!!!
I am sick of seeing your charges that seem like they were all made up! I am getting charged for a meter yall put in, distribution delivery charge non summer 17.16?
What the heck is that? Customer generation charge clean energy assistance charge
Renewable energy adjustment
EDT cost recovery? Electrical environmental adjustment? Were do u pull out all of these make believe charges?
Is bad enough, the government screws us into not being able to afford groceries now we gotta worry about having lights off to shame on you guys! Wonder how your CEO sleeps at night probably pretty good since hes pocketing all of our freaking money
- Too expensive
Preferred solution: Price reduction
User's recommendation: Don’t even live In Illinois
Springfield, Missouri
Can get no answer
Electric is out cannot get anyone to respond what is going on only my side of the street is out I want help
Chicago, Illinois
Closed nights and weekends
A Utility Monopoly that can close on nights and weekends is pathetic.
If you can't deliver the goods, sell the place to someone that can.
By the looks of the reviews, you are NOT very productive when you ARE open. The phone bot is from the 1970's. Regroup.
User's recommendation: Move
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Inquiring Employment @ Decatur, Illinois facility
I Danielle Cook have applied for Ameren
customer service representative position several times. Last one was just recent September30th.
Still no call back. Received email stating I dont meet the qualifications for position. Well, reviewing my resume, I do have 4 years of call center experience and telemarketing as well. What does it take?
I really hope this complaint gets to the right person. Whom ever over the hiring process could be overlooking people who can be a great asset to your company.
Someone needs to look into hiring procedures in Decatur, Illinois. Seem like discrimination!
Preferred solution: Employment!
Difficult to find telephone number to report outage
Better visibility of number not buried in a link. On home page you should have number posted.
Between looking for number and filing out this survey. Way too much time
User's recommendation: Post number on website that’s easy to find not buried in a link
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Still having issues with it
Report a street light that's shining in my bedroom that's pointed towards my house instead of street
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Service shut off immediately
I called earlier today to have service shut off monday but i actually need it shut off saturday please
User's recommendation: Great service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Power outage
I just recently experienced a outage for 4 days and now out AGAIN!!! I lost my food and was very hot!!
User's recommendation: Don’t have any just don’t live out here!
Saint Louis, Missouri
Ameren Corporation now it's been 3 storms. Each time St. Louis City and County has lost power. People have been overcharged for years. Itbseems that your workers have been getting paid to do nothing.
Ameren Corporation now it's been 3 storms. Each time St.
Louis City and County has lost power. People have been overcharged for years. Itbseems that your workers have been getting paid to do nothing. Shiuldnt these trees have gotten cut down before now?
At least the ones wrapped up in the wire. It's time to give customers a discount on bills. Without raising them later to recoup.
As a huge corporation you most definitely have business insurance. I guess as long as the big wigs in the company living comfortably its forget us.
We need answers
We need results
We need bills lowered.
We need your company big wigs and investors to quit being lazy and money hunger.
User's recommendation: Don't move to Missouri
Western Springs, Illinois
Power is out a lot for days
Try and call. They dont answer, power is out for days and no one comes to fix if. Rate are out of this world and cant even get them to answer the phone.
User's recommendation: You are screwed because we have no choice
Saint Louis, Missouri
They have the worst customer service in the State of Missouri! Tell you nothing but lies.
Outage os ridiculous. No information.
Just have to sit here in 100 degree heat. 28 hrs now ans that won't tell you nothing. I'm in ofallon mo. Not one ameren truck around here.
Told me Las night my power was restored. What a joke. I still have no power... I called and he argued with me.
Oh it shows on my screen your power is on... my whole neighborhood was pitch black!
Will be tonight too! Disgusting
Because your automated system hung up on me at 6:57 and office closes at 7. Multiple condos at 4531 Little Rock are having a problem with electric on but no power to air conditioner wash machine stove
Electric on but no power to appliances, like air conditioner, stove, wash mashing and dryer multiple condos at 4531 Little Rock Rd 63128
Preferred solution: Fix our connection!!
Saint Louis, Missouri
You requested.
I inquired about food loss from no electric due to outage from a thunderstorm. Was informed to contact home owners insurance.
Also inquired about a rebates and website was given. I forgot what the representative told me and I went to a chat that was nerve wracking. All I needed was the website and she transferred the chat to an HVAC representative.
I could not get out of the credit card screen. It was *** Why am I paying $5 thats to be fully refunded???
User's recommendation: Let the representative know if you want to be transferred to another chat area and ask why the $5 request is needed if it’ll be refunded.
About
Ameren was created December 31, 1997 by the merger of Missouri's Union Electric Company and the neighboring Central Illinois Public Service Company. Currently it is a holding company for several power companies and energy companies. The main products of Ameren are Electricity (16,900 megawatts) and Natural Gas. Ameren is based in St. Louis, Missouri serving 2.4 million electric and 900,000 natural gas customers across 64,000 sq. mi. Ameren subsidiary owns Bagnell Dam on the Osage River, which forms the Lake of the Ozarks. Ameren Missouri is responsible for managing water levels on the lake according to federal regulations. The key people of the company are Thomas Voss, Chairman, CEO, & President; Greg Nelson, Senior VP and General Counsel.
Ameren is ranked 325 out of 2136 in Utility category
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