Ameren
Reviews and Complaints
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Verified ReviewerBack to back to back disconnection notices
- Electricity
- Monopoly
Preferred solution: Apology
User's recommendation: Don't do business with them if you don't have to
Resolved: I was very happy with her polite way of things
Other than that the only thing I see wrong was the location.
- None yet
Preferred solution: Nothing
Disconnection
Preferred solution: His electric has been disconnected and he has no heat in his home and requires oxegen as needed and also requires it at bedtime..You're company is going against your own policys
User's recommendation: Absolutely horrible service..In human and not abiding by the laws
Customer rep seemed very patient and understanding of the issue
Poor information during an outage
User's recommendation: Move to Texas
I think it’s ridiculous they can’t extend your payment when your behind by a week told them I needed two weeks to pay the whole balance and they said “ no” they’re bills are ridiculous can’t keep up!
User's recommendation: Ameren sucks!
Super long hold times.
Service upgrade
Billing error - no refund
User's recommendation: watch what you're being/not being charged for
Billing Issue
Preferred solution: A fix!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jefferson, MissouriIllegal disconnect
I started service at the end of May 2022 , it was a regular new service phone call . I received my first bill in the middle of June and it was for $1747.48 !
This was for a bill that was 8 years old and is on my bankruptcy which I'm in the process of filing. I called ameren and explained to the man the deal and he said I had till the end of July to figure everything out . On July 12 I wake up to no electric , I have 2 kids ,2 chinchillas, 2 cats , and a dog . I called ameren all day long ,one time I waited over an hour for a manager to come to the phone then got disconnected and called back and the next person said they dont even have managers.
It is now the 16th and we still have no electric and I was never not one time offered any kind of payment plan or any other option. my family was evicted during covid and homeless for almost a year so this place was our new beginning and for this to happen is soul crushing because I can't make it right and there is noone that will listen to me .
ameren is a monopoly and should be shut down . God bless everyone.
- You get electric
- Being an ameren customer
Preferred solution: Let the company propose a solution
User's recommendation: Move to a different state
Price hike
I won't even give them 1 star. We are both disabled on fixed budget, and our bill went from 200, to 440 in 1 month, their solution is to keep my thermostat at 78 or 80, with wife being on oxygen, heat disease, copd,siezures, heart congestive failure, diabetic, and they say to keep temp in thermostat at 78 , and they will shut us off if we can't pay.
I have no issue paying 200 or so, I planned that ahead, but when they doubled our usage from 5.4 to 10.6, that's gouging we today went to heartland electric. I compared my bill to aunts bill who is 5 blocks away, she has double the size house we do, hers was only 172, mine at 440, this is some ***
- Too expensive
- There are no pros
- Terrible customer service
- Outrageous bill amounts
Preferred solution: Price reduction
User's recommendation: Use heartland or homeland electric, not sure on name
Don’t care about their cuu
Preferred solution: Price reduction
User's recommendation: Don’t deal with these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverside, IllinoisNeed power don't know if have bill
- Having electricity
Preferred solution: Power turn on
Ameren really has the gaw to turn your electricity off they off in the middle of winter and it's a pandemic. WOW STL ain't ***
Preferred solution: Let the company propose a solution
User's recommendation: Buy a generation
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